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※Inquiries can be submitted 24 hours a day, but we will reply sequentially from the next business day onward.

※Inquiries are handled on weekdays (excluding weekends and holidays) between 10:00 and 19:00.

※If the support desk is busy, our reply may take longer.

※Depending on the content, replies may take time or may not be possible.

※We do not provide answers regarding in-game specifications or strategy information.

※For titles whose support by Microsoft has ended, our support has also been discontinued. Please note in advance that operation from virtual environments is also not supported.

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※As a general rule, we do not provide individual replies to opinions and requests. We appreciate your understanding in advance.

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※Replies to inquiries may take approximately 3 business days during business hours (10:00-19:00), excluding weekends, holidays, and company-designated holidays.

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